Privacy Policy

Introduction

This Privacy Notice for Muzive ('we', 'us', or 'our') describes how and why we might access, collect, store, use, and/or share ('process') your personal information when you use our Services, including when you:

• Visit our website at muzive.com, or any website of ours that links to this Privacy Notice
• Download and use our mobile application (Muzive), or any other application of ours that links to this Privacy Notice
• Use Muzive. Muzive is a live music discovery platform that connects music fans, artists, and event organizers. Users can discover live events near them, follow their favourite artists and venues, and save events they're interested in attending. Artists can create profiles to promote their live shows and connect with venues and other artists for potential collaborations. Event Organizers can create and manage events, and invite artists to perform.
• Engage with us in other related ways, including any marketing or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you have any questions or concerns, please contact us at info@muzive.com.

Summary of Key Points

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? No.

Do we collect any information from third parties? No, we do not collect information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

How do you exercise your rights? The easiest way to exercise your rights is by visiting muzive.com/settings, or by contacting us.

1. What Information Do We Collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You may include:

• Names
• Phone numbers
• Email addresses
• Usernames
• Passwords
• Billing addresses
• Debit/credit card numbers

Sensitive Information. We do not process sensitive personal information (health, financial, genetic, biometric, or other special-category data).

Payment Data. We may collect data necessary to process your payment, such as your payment instrument number and associated security code. All payment data is handled and stored by Stripe. You may find their privacy notice here: https://stripe.com/privacy.

Social Media Login Data. We may provide you with the option to register using your existing Google account. If you choose to register this way, we will collect certain profile information about you from Google, as described in the section 'How Do We Handle Your Social Logins?' below.

Application Data. If you use our application(s), we may also collect:

• Mobile Device Data — device ID, model, manufacturer, operating system, browser type/version, IP address, and similar technical information
• Push Notifications — we may send push notifications regarding your account or app features; you may opt out via your device's settings

This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for internal reporting purposes.

Google API. Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

2. How Do We Process Your Information?

We process your personal information for a variety of reasons, including:

• To facilitate account creation and authentication and otherwise manage user accounts.
• To deliver and facilitate delivery of services to the user.
• To respond to user inquiries / offer support to users.
• To send administrative information to you, such as details about our products and services, changes to our terms and policies, and other similar information.
• To protect our Services, including fraud monitoring and prevention.
• To save or protect an individual's vital interest, such as to prevent harm.
• To process payments and manage communications. We process Event Organizer subscription payments, notify Artists of event invitations, notify Event Organizers of Artist responses, and manage account deletion and associated data removal.

3. What Legal Bases Do We Rely On To Process Your Information?

• Consent. Where you have given us permission to use your information for a specific purpose. You can withdraw your consent at any time.
• Performance of a Contract. Where necessary to fulfil our contractual obligations to you, including providing our Services.
• Legitimate Interests. Where reasonably necessary to achieve our legitimate business interests, for example to diagnose problems and/or prevent fraudulent activities.
• Legal Obligations. Where necessary for compliance with our legal obligations.
• Vital Interests. Where necessary to protect your vital interests or those of a third party.

4. When And With Whom Do We Share Your Personal Information?

We have contracts in place with our third parties designed to help safeguard your personal information. The third parties we may share personal information with are as follows:

• Invoicing and Billing — Stripe
• User Account Registration and Authentication — Google Sign-In
• Email delivery — Zoho Mail

We may also need to share your personal information in the following situations:

Business Transfers. In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition.

Google Maps Platform APIs. We use certain Google Maps Platform APIs when you make location-specific requests. This includes: City, Country. Your location (city and country) is provided by you directly when using the Services, rather than obtained via device GPS. The Google Maps Platform APIs we use store and access cookies and other information on your devices; see our Cookie Notice for details.

5. Do We Use Cookies And Other Tracking Technologies?

We may use cookies and similar tracking technologies to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

6. How Do We Handle Your Social Logins?

Our Services offer you the ability to register and log in using your Google account. Where you choose to do this, we will receive certain profile information about you from Google — often your name, email address, and profile picture. We use this information only for the purposes described in this Privacy Notice.

7. How Long Do We Keep Your Information?

No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us. When we have no ongoing legitimate business need to process your personal information, we will delete or anonymise it.

8. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, no electronic transmission or storage technology can be guaranteed 100% secure.

9. Do We Collect Information From Minors?

By using the Services, you represent that you are at least 18, or that you are the parent or guardian of a minor and consent to their use of the Services. If we learn personal information from a user under 18 has been collected, we will deactivate the account and delete such data. Contact us at support@muzive.com if you become aware of any such data.

10. What Are Your Privacy Rights?

You may have the right to (i) request access to and a copy of your personal information, (ii) request rectification or erasure, (iii) restrict processing, (iv) data portability, and (v) not be subject to automated decision-making. You can make such a request by contacting us at info@muzive.com.

If you are located in the UK and unhappy with how we've handled your information, you may complain to the Information Commissioner's Office (http://ico.org.uk/make-a-complaint, helpline 0303 123 1113). If located in the EEA, you may complain to your Member State's data protection authority. If in Switzerland, the Federal Data Protection and Information Commissioner.

Withdrawing consent: where we rely on your consent, you may withdraw it at any time by contacting us. This will not affect the lawfulness of processing before withdrawal.

Account information: you may review, change, or terminate your account at any time by logging into your account settings, or by contacting us. Upon request to terminate, we will deactivate/delete your account and information, though we may retain some information to prevent fraud, troubleshoot, assist investigations, or comply with legal requirements.

Cookies: most browsers accept cookies by default; you can set your browser to remove or reject them, though this may affect certain features.

11. Controls For Do-Not-Track Features

Most browsers include a Do-Not-Track ('DNT') feature. No uniform technology standard for recognising DNT signals has been finalised, so we do not currently respond to DNT signals. If a standard is adopted that we must follow, we will update this Notice.

12. Do We Make Updates To This Notice?

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated 'Revised' date at the top. We encourage you to review this Notice frequently.

13. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, email us at support@muzive.com or contact us by post at:

Muzive

Amsterdam, Netherlands

14. How Can You Review, Update, Or Delete The Data We Collect From You?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, correct inaccuracies, or delete your personal information. To make such a request, please contact us at support@muzive.com

How to Delete Your Account

You can request deletion of your Muzive account and associated data at any time.

How to request deletion: Log into the Muzive app, go to Settings, and select "Delete Account." Alternatively, you can email us at support@muzive.com with your deletion request.

What happens when you delete your account:

• All users: Your profile information (name, email, phone number, password) is permanently deleted from our systems.
• Fans: Your followed artists, followed venues, and saved events are removed. Follower/save counts on those profiles and events are updated accordingly.
• Artists: You are removed from any upcoming events you were invited to or created. Any Event Organizers with pending or accepted invitations involving you are notified. In past (already-occurred) events, your name remains visible as plain, non-clickable text for historical accuracy, but your profile and account are deleted.
• Event Organizers: Your Stripe subscription is cancelled. Any upcoming events you organized are cancelled, and any invited Artists are notified. In past (already-occurred) events, your name remains visible as plain, non-clickable text for historical accuracy, but your profile and account are deleted.

Data retention after deletion: We may retain limited information for a short period after deletion where necessary to prevent fraud, troubleshoot issues, assist with legal investigations, or comply with our legal obligations (for example, billing records required for tax purposes). This retained data is not used for any other purpose and is deleted once it is no longer needed for these purposes.

Processing time: Account deletion requests are typically processed within 30 days.